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Support & Service

Contact sales office at: sales@evertouch.com.cn
Contact technical support at: support@evertouch.com.cn
 308106284
 stephanzj
 
General Principles
 
 
replaceable
repairable
Remarks
Screen
90 days
5 years
Take SN on the label as starting date
controller
90 days
3 years
Take SN on the label as starting date
LCD
----------
1 years
Take the production date labeled on the barcode of the LCD as starting date
 
Above warranty period takes the front four places of the SN labeled on EverTouch’ products as starting date.
Warranty products cover panel, controller and communication cable. Accessories included with the products are not included in the warranty.
 
·      RMA (Return Material Authorization)
 
Any product returned to v must obtain a valid RMA Number. The purchaser can apply for a valid RMA number by email to: service@evertouch.com.cn (or contacting with Technical Support Engineers or Sales Engineers) to request replacement or repair. Any products returned without a valid RMA number will be rejected or returned to the sender.

Requirements:
I.    The RMA Number must appear on the outside of the returned packaging cartons.
II.   The returned products (components) including quantity must accord with the list specified on the original    RMA sheet. EverTouch has the rights to reject or ship back to the sender for any  
unauthorized products returned.
III.   Provide a detailed, written account of defects.
IV.  Other description needed by EverTouch.

    Remark:                                                                                                                                     
I.    Authorized RMA numbers will expire 40 days after they are issued.
II.   Any returned product which is not qualified for Warranty Replacement or Warranty Repair even Return for Credit after evaluation will be returned to the sender at the sender’s expense.
III.  To avoid damage, separate the monitor detachable stand, if any, for shipment. Controllers MUST be returned in anti-static bag, otherwise, they will be considered damaged and 
shipped back to the sender.
IV.  Generally, EverTouch only pays for ocean/land carriage. If the purchaser requires expedited shipment, these will be at the purchaser’s expense.
V.   EVerTouch is not responsible for any damage or loss of products during transportation
 
·        Warranty Replacement
 
Taking the shipping date as the starting date, if the purchaser notifies that the standard product is defective after appearance and performance evaluation according to standard operation criterion of EverTouch within the first 30 days, EverTouch will offer Warranty Replacement.
 
Warranty Replacement Flow:
I.      The purchaser applies for Warranty Replacement.
II.     EverTouch Customer Service Department issues RMA number for standard products eligible for warranty replacement and the purchaser ships the defective products back to EverTouch.
III.    EverTouch sends new replacement to the purchaser, and v will charge the purchaser account or credit card for the new unit and issue a full refund once receive the original unit from the 
purchaser. EverTouch has the right not to replace them if the products are not eligible for replacement after evaluation.
 
 Remark: 
I.      EverTouch bears the freight charge come-and-go between Shenzhen and purchaser’s local city. EverTouch has the right to choose freight forwarder.
II.     Any products returned for warranty replacement must be with the original packaging, or else EverTouch will charge for the packaging material.
·        
        Warranty Repair
 
Taking the shipping date as the starting date, if the purchaser notifies EverTouch that the product is defective after performance evaluation according to standard operation criterion of EverTouch within the Warranty Period, the customer has the right to ask for Warranty Repair.

Warranty Repair Flow:
I.       The purchaser applies for Warranty Repair.
III.     EverTouch Customer Service Department issues RMA number for products eligible for Warranty Repair.
II.      The purchaser ships the defective parts back to EverTouch for repair at its own expense.
IV.    Once have received the defective products, EverTouch will repair them within 7 working days, then ship them back to the purchaser at EverTouch’s expense.

Remark: 
EverTouch is under NO obligation to provide any temporary replacement during the repair period.
·    
        Out of Warranty Repair Service
 
EverTouch will charge for the repair for product(s) out-of-warranty according to General Principles.

Out of Warranty Repair Flow:
I.      The purchaser applies for repair for product(s) out of Warranty Repair.
II.     EverTouch Customer Service Department issues RMA number.
III.    The purchaser ships the defective parts back to EverTouch for repair at its own expense.
IV.    Once have received the defective products, EverTouch will repair them within 7 working days, then ship them back to the purchaser at the purchaser’s expense.
 
 Remark: 
I.      The customer should prepay the costs of maintenance according to EverTouch’s quotation, or else the products would be returned to the customer as is.
II.     The customer is responsible for the freight charge come-and-go between Chengdu and customer’s local city including ground freight.
III.    The main new components used on the out-of-warranty products enjoy a warranty repair service of 1 year.
IV.    EverTouch is under no obligation to guarantee the repair for out-of-warranty products due to the lack of spare parts.
 
Final explanation rights of all above clauses belong to EVERISE INT’L LIMITED. EverTouch reserves the rights to modify any of the above clauses without any notification in advance.

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